Ep. 196 - SE Etc Series - The Role Of Empathy In Social Engineering with Patrick and Chris

Welcome to the Social-Engineer Podcast: The SE Etc. Series. This series will be hosted by Chris Hadnagy, CEO of Social-Engineer LLC, and The Innocent Lives Foundation, as well as Social-Engineer.Org and The Institute for Social Engineering. Chris will be joined by his co-host Patrick Laverty as they discuss topics pertaining to the world of Social Engineering. [Jan 30, 2023]

 

00:00 – Intro

00:28 – Patrick Laverty Intro

00:58 – Intro Links

• Social-Engineer.com- http://www.social-engineer.com/
• Managed Voice Phishing- https://www.social-engineer.com/services/vishing-service/
• Managed Email Phishing- https://www.social-engineer.com/services/se-phishing-service/
• Adversarial Simulations- https://www.social-engineer.com/services/social-engineering-penetration-test/
• Social-Engineer channel on SLACK- https://social-engineering-hq.slack.com/ssb
• CLUTCH- http://www.pro-rock.com/
• org- http://www.innocentlivesfoundation.org/                                               

05:38 – "You never know"                                                          

06:51 – Todays Topic: The Role of Empathy in SE                                                               

07:02 – Empathy: A Definition                                                   

11:09 – 3 Kinds of Empathy                                                        

11:23 – Cognitive Empathy                                                         

12:21 – Emotional Empathy                                                        

13:00 – Empathic Concern                                                          

15:52 – The Role of Emotional Distance                                                 

16:57 – Learning Empathy                                                           

17:49 – What the Studies Show                                                

19:56 – Keeping an Open Mind                                                 

21:35 – Letting Your Life Experiences Teach You                                                

23:52 – The Social Media Bubble                                                              

25:55 – Expand And Listen                                                          

30:13 – Applying Empathy to Social Engineering                                                

31:25 – Being Adversarial                                                            

32:45 – Don't Be the Bad Guy                                                    

38:33 – The Importance of "Why"                                                            

42:51 – Using Empathy to Make the Best Choice                                               

48:07 – Using Empathy to Make the Hard Choice                                                              

49:55 – Practice Makes (Not Quite) Perfect                                                         

51:17 – Coming Up Next Month                                                               

52:08 – Wrap Up & Outro

• social-engineer.com
• innocentlivesfoundation.org

Find us online

• Chris Hadnagy
  • Twitter: @humanhacker
  • LinkedIn: com/in/christopherhadnagy
• Patrick Laverty
  • Twitter: @plaverty9
  • LinkedIn: com/in/plaverty9