Ep. 254 - Human Element Series - The Origins of Empathy and How To Use It with Chris Voss

Today we are joined by Chris Voss. Mr. Voss is a former Lead FBI Negotiator and dynamic speaker who debunks the biggest myths of negotiation. Chris engages all groups with captivating stories, insights, and useful tips for business and everyday life. He has lectured on negotiation at business schools across the country and has been seen on ABC, CBS, CNN, and Fox News. Chris has also been featured in Forbes, Time, Fast Company, and Inc. Chris’s Keynotes are based on his book Never Split The Difference©.

[April 8, 2024]

 

00:00 - Intro

00:20 - Intro Links

-          Social-Engineer.com - http://www.social-engineer.com/

-          Managed Voice Phishing - https://www.social-engineer.com/services/vishing-service/

-          Managed Email Phishing - https://www.social-engineer.com/services/se-phishing-service/

-          Adversarial Simulations - https://www.social-engineer.com/services/social-engineering-penetration-test/

-          Social-Engineer channel on SLACK - https://social-engineering-hq.slack.com/ssb

-          CLUTCH - http://www.pro-rock.com/

-          innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/

02:26 - Chris Voss Intro

03:25 - Good Work If You Can Get It

04:51 - A Donkey, A Clown & A Hippopotamus

08:52 - Emotions Are Contagious

10:02 - Proof of Life

13:23 - Mirror, Mirror

17:21 - Negotiation is a Language

18:44 - Empathy, Not Advice

22:28 - Be Willing to be Wrong

29:46 - Slaughter at Harvard

33:17 - Empathy Isn't Agreement

36:51 - Validating Perspective

38:27 - It Starts with Practice

40:43 - Mentors

-          Parents

-          Gary Noesner

41:39 - Book Recommendations

-          Chip War - Chris Miller

-          Never Split the Difference - Chris Voss

43:22 - Find Chris Voss online

-          Website: blackswanltd.com

-          Instagram: @thefbinegotiator

-          Twitter: @fbinegotiator

-          YouTube: @NegotiationMastery

44:23 - Guest Wrap Up & Outro

-          www.social-engineer.com

-          www.innocentlivesfoundation.org