Episode Highlights:

• Mark shares his thought on being inauthentic.
  How he started in the nonverbal world and how he got engaged in writing books.
  Discusses being dyslexic, but reading images and creating images and critically thinking about images was easy for him.

Key Points:

• Do not mistake truths from facts they are not the same.
• If you tell a story and you massage some of the facts you sometimes get a stronger clearer truth from the story.
• People first need to think that it's valuable then believe that its true, so they go and use it.

Resources Mentioned:

• www.truthplane.com
• The Dictionary of Body Language by Joe Navarro (book)
• The Ellipsis Manual by Chase Hughes (book)
• Truth and Lies: What People are Really Thinking Mark Bowden (book)

Episode Highlights:

• Alethe shares her initial thoughts on receiving details about her target company.
• One mistake Alethe made in her first competition was misunderstanding that you can repeat flags.
• Alethe outlines how she prepared for the second competition, including watching re-enactment videos.
• Chris and Alethe discuss the importance of pretext and the key switch Alethe made.
• Alethe describes the experience of bringing a young baby to DefCon.
• She spent over 100 hours of time on her OSINT report. She spent even more time getting ready for the calls.
• Alethe tells us the most dangerous OSINT she found in her research.
• Alethe compares real-life vishing to competitive vishing.
• The time factor gave Alethe anxiety during her first competition. Learn how she managed this the second time around.
• They discuss the name game and how to use it effectively or ineffectively.
• Learn the important way the black badge changed Alethe’s life.

3 Key Points:

1. Dedicate a big chunk of time to prepare for the conference by listening to podcast episodes, watching re-enactments, and preparing your OSINT report.
2. In her OSINT research, Alethe was able to find information as dangerous as the types of equipment and software the company used freely available to the public.
3. In real-life vishing, you have time to establish rapport. Competitive vishing moves much faster.

Resources Mentioned:

• Chris Kirsh re-enactment video
• Alethe Denis Twitter, LinkedIn
• The Hitchhiker’s Guide to the Galaxy (book)
• Innocent Lives Foundation
• Human Hacker Twitter
• SE Village Twitter

Episode Highlights: 

• The Human Hacking Conference was about having a deep understanding of other human beings to help you make connections.
• Robin Dreeke’s presentation was about his code of trust and sizing people up with a step-by-step process.
• Next year he will do what he did this year but then go into sizing people up.
• Paul Wilson’s presentation was about how there’s a vast toolbox of manipulation that is untapped in the security community.
• People were supposed to walk away from Dov’s session with a sense of their own dragon fire.
• Stephanie Paul’s session was about helping people find their voice and their message from the inside out.
• She believes the conference ended up with a theme because they're all humans speaking to human qualities that we have.
• As they discuss why the conference had a theme, Paul asserts that the core element is story.
• The subject itself fed the experience of the weekend.
• Next year, Stephanie's session will be about learning through fun.
• Dov’s session next year will help you better understand your own emotional logic.
• Paul’s session next year will give people a toolkit for recognizing deception.

3 Key Points:

1. The Human Hacker Conference was all about helping people understand themselves and others.
2. Common themes emerged because presenters were speaking to the human qualities we all possess.
3. Story can be used to teach, to educate, to touch hearts and it can also be used against you.

Resources Mentioned:

• Robin Dreeke website
• Dov Baron website
• Stephanie Paul website
• R. Paul Wilson website
• Sizing People Up (book)
• Emotional Intelligence (book)
• The Why Guide to Story Hacking (Use code HACK4U for a special discount)
• Social-engineer.org
• Social-engineer.com
• Innocent Lives Foundation
• Human Hacker Twitter
• SE Village Twitter

3 Key Points:

1.   Conversational intelligence helps us understand how our brains and bodies interact  to create our experiences and how we can learn to control our experiences.
2. The Conversational Intelligence Matrix describes three levels of conversation: transactional, positional, and transformational. 
3. In order to improve CIQ, an individual must begin recognizing reality gaps, asking  more questions of others, and letting their guard down.

In Episode 125, host Chris Hadnagy speaks with William Ortiz, a federal polygraph examiner who worked in the FBI for decades. In this discussion, you’ll learn how the polygraph works, how people try to fool the polygraph, and what agents and attorneys are really after when they receive the results of a polygraph examination. You’ll also hear some tips and tricks about deception that can inform your everyday interactions.

3 Key Points:

1.   Polygraph is a tool alongside non-verbals and behavior analysis questions to determine whether someone is telling the truth. 
2.   Being nervous is part of taking the polygraph test. Being nervous will not affect the test, but helps to establish your baseline. 

3.   When you ask someone a question, pay attention to whether they answer it. Then ask more questions to see where they lead.

On this episode of The Social-Engineer Podcast, host Chris sits down with Dr. Eva Krackow to discuss decision-making. Eva is an assistant professor in psychology at the University of Leicester, and focuses her research on judgement and decision-making, as well as how people can improve their daily choices for the better. Similarly, The Social-Engineer focuses on the end user, and how their decisions affect their online security. Eva talks about a game that was developed to research the difference in an individual’s behavior based on the motive of the game, being teamwork, or a competition, and how subtle framing can influence an individual’s behavior. Framing is a way to present an idea or concept to an individual to achieve desired results.

Chris and Eva discuss the parallels between online security, The Social-Engineer’s line of business, and an individual’s choice to lean towards a way of “framing” that appeals to them. In terms of phishing scams, where once there were emails riddled with errors, scams have become more intelligent, getting email correspondence to appear more legitimate. Framing of the message has become more professional and sophisticated. The framing of the emails has changed in a way to adapt to the individual reading the scam, allowing the scammer to continue to be successful in stealing identities and information.

Eva discusses issues that come along with our current age of social media, and how individuals are less likely to explore unfamiliar information because of the algorithms that these popular networking sites use to appease each individual user. Social media websites aren’t necessarily our friend when it comes to actual facts and accurate information, but it is coincidentally where most people are finding their news sources. She suggests we need to consistently look outside of our usual media sources, outside of our current friends list, and be aware of the information we’re absorbing. When we don’t take these initiatives on our own, we can find ourselves taking in a never ending supply of information that appeals specifically to us, making it easier to believe the news we take in to be fact, when many times, it’s not. Reframing our communication allows us to be more open to new information that we may not have been before, it can open doors we weren’t aware existed when we’re able to step outside of our comfort zone.

Listen to more episodes and subscribe wherever you listen to podcasts!

Links:

Find more of Dr. Eva Krackow’s articles at https://www.psychologytoday.com/us

Find more information about The Social-Engineer at: https://www.social-engineer.org/

Follow The Social-Engineer Podcast on Twitter (@humanhacker), YouTube, and LinkedIn

Eva's Book Recommendations:

Trevor Noah - Born a Crime

Chris Hadnagy interviews Anne-Maartje Oud, chairperson and owner of The Behaviour Company, about how she found the inspiration and drive to kick start her own company dedicated to research about human behavior, how she deals with common behavioral problems, some insights on her cultural background and its impact on her career and the people around her.

On This Episode We Discuss:

• 00:00 - 122nd Episode of the Social-Engineer Podcast!
• 03:50 - Quick recap about Anne-Maartje Oud
• 04:30 - Anne talks about the early years of her career, how she found the inspiration and drive to start her own company focused on research into human behavior
• 08:33 - Anne talks about her study and research on human behavior, how she teach people
• 10:16 - How she help people become aware of their bad behavior
• 13:59 - Anne talks about the common problems she usually encounter
• 19:25 - Her advice on meeting new people, going through job interviews and how to behave right in these situations
• 21:45 - Her cultural background and its impact on her career and the people around her; and how to fit in with people from various cultures
• 45:33 - Closing remarks for Anne (links to her company website, social media accounts, books she recommends)
• 46:16 - Desmon Morris’ book “People Watching”

• 48:58 - A brief interview with Dov Baron
• 49-57 - Who is Dov Baron?
• 51:26 - Dov shares what he’ll talk about in the coming 2020 Social-Engineer conference
• 55:00 - Dov talks about leadership
• 57:56 - Closing remarks for Dov (Links to his company website, his social media accounts)

 Books to Read:

 What Every Body is Saying - Joe Navarro

• People Watching - Desmond Morris

 Featured Links:

•  https://www.behaviourcompany.eu
• https://www.linkedin.com/company/the-behaviour-company/
• https://twitter.com/annemaartjeoud
• https://fullmontyleadership.com/
• https://www.sevillage.org/

 Connect with Anne-Maartje Oud:

•  LinkedIn
• Twitter
• Instagram

 Connect with Dov Baron:

• LinkedIn
• Twitter
• Instagram
• Facebook

 Listen & Subscribe:

• The Social-Engineer Podcast
• The Social Engineer on Apple Podcasts
• The Social Engineer on Spotify

 Thanks for listening! Follow and tweet @SocEngineerInc. Find us on Facebook and, if you like what you hear, do us a favor and write a review on iTunes.

On This Episode We Discuss:

• 0:27 - Introducing the guest - Joe Navarro
• 1:35 - Joe Navarro’s background and expertise
• 3:06 - The 13 books Joe has written
• 3:36 - Why do we do anything?
• 3:58 - The next project Joe is working on related to what makes good leadership
• 5:44 - SEVillage Orlando 2020 preview and what Joe’s talk will be about
• 8:35 - How Joe’s career path lead him into leadership and writing books
• 11:08 - Joe coming to the country, not knowing any English, and how this shaped his reliance on non-verbals
• 13:00 - The leadership most of us will encounter and how personal this typically is
• 14:26 - The most important attribute any leader must have
• 15:27 - What do you think makes a great employee for your company?
• 17:19 - Joe’s experience working with Robin Dreeke
• 18:13 - Joe’s story of getting a text from someone he put in prison
• 21:00 - The importance of treating people humanely
• 21:58 - Joe’s experience in Puerto Rico with people telling him when something wasn’t right
• 23:18 - What’s coming up in the upcoming months for Social-Engineering
• 25:40 - Understanding how you can improve (And why you need to be open to it)
• 26:41 - Who the best investigator typically is
• 27:38 - Ego and how it can harm you
• 28:27 - What Joe would ask himself before doing an interview
• 30:27 - Putting the right people in the right situations to be most effective
• 31:32 - Joe’s experience in New York trying to recruit someone 
• 32:43 - How to determine what type of person is the best in any situation
• 33:30 - Interethnic empathy
• 35:12 - The reasons why operations sometimes fail
• 36:32 - Why “face time” is so important and really the key to everything
• 37:11 - A few things you can do to increase face time
• 40:15 - Where people can go to learn more about Joe
• 42:05 - Joe’s book recommendation

Connect with Joe Navarro

• Joe’s Website
• Facebook
• Twitter
• Joe’s Amazon Author Page

Links:

• Joe Navarro
• SEVillage Orlando 2020
• Episode 14 – I S.E.e What You Are Thinking
• Ep. 112 – Catching Spies and Paying Parking Tickets with Joe Navarro
• The Behavioral Analysis Program
• The Like Switch: An Ex-FBI Agent's Guide to Influencing, Attracting, and Winning People Over by Jack Schafer
• Advanced Interviewing Techniques: Proven Strategies for Law Enforcement, Military, and Security Personnel by Joe Navarro
• Steve Ross (Literary agent)
• SEVillage.org
• Robin Dreeke
• Three Minutes to Doomsday by Joe Navarro
• How China Uses LinkedIn to Recruit Spies Abroad
• The Gift of Fear : Survival Signals That Protect Us from Violence by Gavin De Becker

On This Episode We Discuss:

• 0:00 - 10th year anniversary podcast!
• 2:38 - Robin’s book Sizing People Up
• 3:43 - Why trust is ultimately what matters
• 5:33 - Perry’s speech at SEVillage
• 7:45 - Changing the context of how you view your situation (And the world)
• 10:35 - How you choose who to engage when speaking to an audience
• 11:10 - Stage hypnosis
• 13:15 - Why you need to make every statement about the other person
• 14:50 - Why we always act in our best interest and understanding what that means for others
• 17:28 - How you can use social engineering in real-life social situations (And how to mitigate manipulation)
• 22:44 - The differences between the alcohol, tobacco, and firearms industries 
• 27:25 - The most effect technique for listening
• 28:08 - The Black Badge Contest winners 
• 29:05 - How the Black Badge works and why it’s so high pressure
• 30:03 - Techniques for building rapport
• 33:17 - Having so many people fill the room at DEF CON
• 36:22 - Protecting data and how changing culture has to start from the top
• 41:10 - Career prospects and how to find the right company to work for
• 44:38 - The value of writing to build credibility and get more clients 
• 46:55 - Phishing education and incentivizing positive action
• 49:45 - Taking time to figure out people’s strengths and top 3 priorities of people you’re working with
• 50:45 - Why loving your product, believing in what you’re selling, and knowing it will help people is crucial to selling a product
• 54:32 - Dealing with fatigue while vishing (And taking breaks)
• 58:04 - What makes a great social-engineer
• 1:00:00 - Perry’s Book
• 1:03:37 - A technique for catching 3 spies (Coming soon)

 Connect with Them

• Robin Dreeke on LinkedIn
• Robin Dreeke on Twitter
• Perry Carpenter on LinkedIn
• Perry Carpenter on Twitter

 Links:

• Sizing People Up (Book) 
• Transformational Security Awareness: What Neuroscientists, Storytellers, and Marketers Can Teach Us About Driving Secure Behaviors (Book)
• The Code of Trust (Book)
• KnowBe4 (Perrys Company)
• People Formula (Robin’s Company)
• Episode 99
• Episode 78
• Episode 42
• Episode 20
• Joe Navarro
• DEF CON
• SEVillage Orlando 2020
• Stephanie Paul 
• Amanda Berlin