Ep. 126 - Conversational Intelligence with Nicklas Balboa

3 Key Points:

1.   Conversational intelligence helps us understand how our brains and bodies interact  to create our experiences and how we can learn to control our experiences.
2. The Conversational Intelligence Matrix describes three levels of conversation: transactional, positional, and transformational. 
3. In order to improve CIQ, an individual must begin recognizing reality gaps, asking  more questions of others, and letting their guard down.